FREQUENTLY ASKED QUESTIONS

WILL OFFERING FUNDING OPTIONS INCREASE MY PROFITS?

Signing up with Chrysalis will improve your practice profitability by increasing take-up of higher value treatments, instantly improving your bottom line. And if you don’t offer credit, you can be sure that your competitors will.

HOW EASY IS IT TO USE?

The process couldn’t be simpler. Our user-friendly online application system will give you a decision in seconds. And if you haven’t got online access or are too busy with other things, just fax the simple-to-complete application through and we’ll deal with it for you.

WHY DOES MY PRACTICE NEED CHRYSALIS?

A modern dental practice needs all the business tools available to maximise profit and turnover. Chrysalis is one of those key tools, enabling a forward thinking practice to offer more of the growing number of high value treatments.

WHAT DIFFERENCE WILL HAVING CHRYSALIS MAKE TO MY PRACTICE?

Offering funding is an attraction to many patients who want treatments now that they cannot afford immediately. The affordability can also help to attract new patients. Having the facility can further enhance the professional image of the practice, whilst allowing it to develop with new and profitable treatments.

CAN ANY OF MY PATIENTS APPLY FOR FUNDING?

As long as they are over 18, yes. If the patient is under 18, then their parent or guardian should apply for the finance and they will be processed in the normal manner.

HOW MUCH WILL IT COST ME TO SET UP WITH CHRYSALIS FINANCE?

Depending on the services and volumes of a business you will be doing, a one off software licence fee gives you unlimited access to our market leading, web-enabled application processing system, together with marketing materials and our visits to carry out training. Please call 08701182023 to discuss.

DO I NEED A LICENCE TO BE ABLE TO OFFER CREDIT?

Not anymore! Chrysalis Finance is authorised with Full Permission as a Principal Firm by the Financial Conduct Authority. If your practice meets our requirements, we can make you our Appointed Representative, saving you the cost, time and hassle of doing it yourself.

WHAT HAPPENS IF A PATIENT STOPS PAYING? DO I HAVE TO CHASE?

Absolutely not. We take complete responsibility for dealing with any issues like this and will contact the patient to resolve things. Only if non-payment is for reasons of dissatisfaction with the treatment we will contact you to discuss the matter.

HOW DO I KEEP TRACK OF APPLICATIONS BEING PROCESSED?

Logging in to your secure Dental Practice Portal allows you to see a real-time dashboard showing the status of all your pending applications, as well as a record of all completed ones.


TERMS

About Us

Chrysalis Finance Limited (“Chrysalis”) is registered in England, company number 6541664. Its registered office is at 1 Worsley Court, High Street, Worsley, M28 3NJ. It is authorised by the Financial Conduct Authority with Full Permission, FRN 631193, to carry out the regulated activity of credit broking, and it is registered with the Information Commissioner’s Office under reference ZA007247.

Email Confidentiality Notice: Emails sent from Chrysalis Finance Limited are private and are for the named recipient(s) only. They may contain confidential, proprietary or legally privileged information. If you are not the intended recipient please do not disclose, copy or take any action in reliance on them.  If you received an email in error please tell us by reply (or telephone the sender) and delete all copies on your system.

Email Disclaimer: Email messages are not secure and may be subject to delays, interception, non-delivery or unauthorised alterations. Information expressed in emails is therefore not given or endorsed by Chrysalis Finance Limited unless otherwise notified by an authorised representative independently of the email. Any views or opinions presented are solely those of the sender and do not necessarily represent those of Chrysalis Finance Limited.

Website

You may browse this website without providing any personal or any other information whatsoever. We use tracking software to monitor visitor traffic patterns and site usage, and to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information. We use cookies to analyse advertising effectiveness and manage browsing patterns within the site. These cookies are deleted when the browser is closed. Cookies are anonymous, i.e. they contain no personal information. Most browsers allow you to turn off the cookie function. You can find out more on how cookies work at www.aboutcookies.org.

Credit Applications

If you apply for credit, we will collect information about you which will be recorded on a computer. We may also share your information with carefully selected third parties outside Chrysalis, use and search the records of credit reference or fraud prevention agencies to check your identity and to prevent money laundering, use your information to protect Chrysalis or others, and share your information with third parties when we believe it is necessary to comply with the law or to protect our or another person’s rights, property or safety, including exchanging information with third parties to protect against fraud and reduce payment risks.

Privacy Security and Confidentiality

The privacy and security of your information is important to us. Any personal data we obtain from you as a result of you visiting this website or by you applying for credit is processed and maintained in accordance with accepted principles of good information handling and with the Data Protection Act 1998. Chrysalis has security policies, rules and other measures in place to protect the personal information we hold about you, and takes all reasonable steps to protect your information, but we will not be liable for any breach of security unless we have been negligent. We will keep your information for as long as it takes us to provide the service you have requested and we will keep your contact details for as long as we have your consent to send you marketing information and/or to pass your contact details to third parties. We will keep other information about you if it is necessary for us to do so to comply with the law. You have a right under the Data Protection Act 1998 to access the information Chrysalis holds about you, subject to certain conditions.

Consent

By using this website, or by completing a credit application, you consent to any information or personal data you supply being collected, stored, used or processed by Chrysalis as described above. To revise your consent, to see the information that Chrysalis holds about you, to amend or delete your records or if you require any information about this privacy statement, write to The Data Protection Officer, Chrysalis Finance Ltd, PO Box 404, Alderley Edge, SK9 0EA or send an email to: dataprotection@chrysalisfinance.com