FREQUENTLY ASKED QUESTIONS

Can it be used for any treatment?

Yes, but it is particularly useful for cosmetic dentistry, orthodontic work and implants. You can borrow any amount over £350 upwards, subject to status. You need to be over 21 to apply, and you must have lived in the UK for at least 3 years.

How much are the repayments?

Obviously this will depend on the amount you borrow, the interest rate and the term of the loan. The staff at the practice will show you, completely without obligation, the schemes the practice has available for you to pay for your treatment.

Do I have to pay a deposit?

A deposit is not required, but if you want to pay one and so reduce the amount you borrow, this is completely up to you.

How do I apply?

The practice staff will complete a simple, online application process with you. This will only take a few minutes. The information is transmitted to the lender immediately and a reply is usually received by return. You can then either sign a credit agreement that the practice print for you, or have it emailed for you to complete at home.

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When can I start the treatment?

Immediately – as soon as the credit agreement has been signed.

How do I make repayments?

Repayments are made by monthly direct debit, starting one month after you sign the credit agreement.

What if I decide that I don’t want the finance?

There is a statutory ‘cooling off’ period of 14 days after signature during which you can cancel the credit agreement with no cost to you. However, if you have started any treatment which would have been financed, you will have to make other arrangements to pay for it.

Who provides the finance?

The finance is arranged through Chrysalis Finance Ltd., a company authorised by the Financial Conduct Authority to carry out the regulated activity of credit broking, under Firm Reference Number 631193, and the lender is Shawbook Bank Plc.

TERMS

About Us

Chrysalis Finance Limited (“Chrysalis”) is registered in England, company number 6541664. Its registered office is at 1 Worsley Court, High Street, Worsley, M28 3NJ. It is authorised by the Financial Conduct Authority with Full Permission, FRN 631193, to carry out the regulated activity of credit broking, and it is registered with the Information Commissioner’s Office under reference ZA007247.

Email Confidentiality Notice: Emails sent from Chrysalis Finance Limited are private and are for the named recipient(s) only. They may contain confidential, proprietary or legally privileged information. If you are not the intended recipient please do not disclose, copy or take any action in reliance on them.  If you received an email in error please tell us by reply (or telephone the sender) and delete all copies on your system.

Email Disclaimer: Email messages are not secure and may be subject to delays, interception, non-delivery or unauthorised alterations. Information expressed in emails is therefore not given or endorsed by Chrysalis Finance Limited unless otherwise notified by an authorised representative independently of the email. Any views or opinions presented are solely those of the sender and do not necessarily represent those of Chrysalis Finance Limited.

Website

You may browse this website without providing any personal or any other information whatsoever. We use tracking software to monitor visitor traffic patterns and site usage, and to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information. We use cookies to analyse advertising effectiveness and manage browsing patterns within the site. These cookies are deleted when the browser is closed. Cookies are anonymous, i.e. they contain no personal information. Most browsers allow you to turn off the cookie function. You can find out more on how cookies work at www.aboutcookies.org.

Credit Applications

If you apply for credit, we will collect information about you which will be recorded on a computer. We may also share your information with carefully selected third parties outside Chrysalis, use and search the records of credit reference or fraud prevention agencies to check your identity and to prevent money laundering, use your information to protect Chrysalis or others, and share your information with third parties when we believe it is necessary to comply with the law or to protect our or another person’s rights, property or safety, including exchanging information with third parties to protect against fraud and reduce payment risks.

Privacy Security and Confidentiality

The privacy and security of your information is important to us. Any personal data we obtain from you as a result of you visiting this website or by you applying for credit is processed and maintained in accordance with accepted principles of good information handling and with the Data Protection Act 1998. Chrysalis has security policies, rules and other measures in place to protect the personal information we hold about you, and takes all reasonable steps to protect your information, but we will not be liable for any breach of security unless we have been negligent. We will keep your information for as long as it takes us to provide the service you have requested and we will keep your contact details for as long as we have your consent to send you marketing information and/or to pass your contact details to third parties. We will keep other information about you if it is necessary for us to do so to comply with the law. You have a right under the Data Protection Act 1998 to access the information Chrysalis holds about you, subject to certain conditions.

Consent

By using this website, or by completing a credit application, you consent to any information or personal data you supply being collected, stored, used or processed by Chrysalis as described above. To revise your consent, to see the information that Chrysalis holds about you, to amend or delete your records or if you require any information about this privacy statement, write to The Data Protection Officer, Chrysalis Finance Ltd, PO Box 404, Alderley Edge, SK9 0EA or send an email to: dataprotection@chrysalisfinance.com